Basic HTML-Version
QS – Report on 2011 Outlook for 2012
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flowcharts. Together with the contact data ensuring
24/7 reachability of the QS crisis management
team, they form the basis for the newly created QS
crisis logbook in a LOGIN area of the QS homepage.
The logbook serves as a platform for documenting
all routine, incident and crisis situations by QS as
well as communicating these situations to the QS
crisis management team. Crisis data, crisis history
and measures to address the crisis are recorded
chronologically and on a case-specific basis. The
members of the crisis management team can access
the crisis logbook at all times via the Internet.
They are automatically informed of all relevant
developments via a „ticket system“.
In 2011, QS was also well positioned to support its
scheme participants in times of an increasing number
of incident and crisis situations.
QS responded rapidly to address the circumstances
of the dioxin incident: one direct consequence was
the introduction of more specific and stringent
requirements for the production and marketing
of feed. QS also implemented stricter conditions
for inspections by performing a greater number
of audits of special purpose and parallel audits,
introducing spot audits and ensuring the effective
implementation of corrective actions. Amendments
to the rules of sanction procedure paved the way
for even faster and more systematic sanctioning of
identified violations.
QS has also restructured its organisation to ensure
that it can handle the increasing requirements
in the field of incident and crisis management.
The principles for correct categorisation and
targeted response to incidents and crises have
been documented in brief evaluation matrices and
Radio, TV,
Press, Internet
Stakeholders
Scheme participants
Bodies, Associations
Science
Crisis logbook
Operational crisis
management
Research, determining the
impact on scheme participants
Audit of special purpose (blockings
where necessary)
Cooperation with scientific experts
and the competent authorities
Sanctions
Small crisis
management team
QS head office
Large crisis
management team
Representatives
of industry
Paper of incident
Media monitoring
Crisis hotline
Communicative crisis management
Internet, circulars, press releases,
information media, database